On each product page, you’ll find a “Choose Image” button. Simply upload a clear, front-facing photo of your pet — the clearer the image, the better the result. If the photo is blurry or the angle is not ideal, our design team will contact you to confirm before proceeding.

Absolutely! Some products support 2–3 pet portraits on the same item. Please select the number of pets during checkout and upload the corresponding photos.

Since each product is handcrafted by our designers, we currently do not offer previews before purchase.

For custom portraits, we will send you a digital draft via email within 48 hours after purchase, and we support revisions until you’re happy.

For other products, previews are not available. If you have specific requests, please contact us within 3 hours of placing your order.

If you’d like to change the photo or name, please email us within 3 hours of placing your order. We’ll do our best to accommodate your request. After 3 hours, your order may have already entered production and cannot be modified.

We understand that every custom piece carries deep emotional value. That’s why TailPrints only uses premium materials and professional craftsmanship across all product categories:

• Jewelry (necklaces, rings): Finely engraved and hand-polished for a clear, high-quality finish that feels elegant—not overly softened or blurred.
• Portraits: Printed in high resolution with natural textures and color tones, suitable for framing or wall display.
• Blankets & Rugs: Thick, soft fabric with vibrant and durable prints — not thin or scratchy like cheap print-on-demand items.We don’t cut corners to save costs. Every piece is carefully inspected by hand to ensure you receive a truly meaningful keepsake.

Yes! TailPrints products are crafted using high-quality, safe materials across all categories:

• Jewelry (necklaces, rings): Made from stainless steel, 925 sterling silver, or 14k gold plating.
• Nickel-free and hypoallergenic, perfect for sensitive skin.
• Blankets & Rugs: Made from ultra-soft, skin-friendly materials (like flannel or coral fleece). Images are printed using eco-friendly sublimation technology — safe, odorless, and pet/child-friendly.
• Portraits: Printed with high-resolution, non-toxic pigment inks. No chemical smells, perfect for indoor display.

All products undergo material and safety checks to ensure long-lasting durability, color retention, and user comfort.

• Production time: 3–5 business days
• Shipping (U.S.): 5–8 business days via USPS
• International: 7–15 business days, depending on location

Yes! Once your order ships, you’ll receive an email with your USPS tracking number, so you can follow your package in real-time.

Yes! We offer worldwide shipping with no extra cost. Simply enter your correct shipping address and country at checkout.

We offer a 100% satisfaction guarantee:If you’re not happy with the result, we’ll remake the item for free or issue a full refund.

If your package is damaged or lost, please contact us within 7 days of delivery and include photos as evidence. We’ll resend your order or issue a refund right away.

We accept Visa, Mastercard, Apple Pay, Google Pay, PayPal, and other major payment options.

Absolutely. Our website is SSL-encrypted and all transactions are securely processed through trusted third-party gateways. Your personal data is fully protected.